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Terms Conditions That Govern Your Account

These terms set out what you agree to when you open and use your 1xgames account — covering deposits through JazzCash, Easypaisa, or Raast, how withdrawals are processed, and the conditions that apply to account access where local law permits.

Account eligibility by local lawJazzCash, Easypaisa, Raast payments coveredWithdrawal verification processAccount suspension conditionsContact path for disputes

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What These Terms Actually Cover

1xgames Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply to every interaction with your account — from the moment you register to every deposit, withdrawal, and game session. Access to 1xgames is subject to local law and is available only in regions where such activity is permitted. We do not accept accounts

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from jurisdictions where online gaming is prohibited. When you fund your account via JazzCash or Easypaisa, the transaction is governed by these terms alongside your own wallet provider's conditions. Raast transfers carry the same account-level rules. We reserve the right to suspend or close accounts where
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these terms are violated, where we detect duplicate accounts, or where verification documents submitted during withdrawal review are found to be inaccurate. Any promotional activity on your account — including any offers visible on the promo board — is also subject to terms stated at the
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time the offer is made available. We update these terms when required; continued use of your account after a published update constitutes acceptance. If you disagree with any revision, stop using the account and contact our support team to arrange a withdrawal of your remaining balance
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before closure.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Account Security and Policy Transparency

We take the practical side of these terms seriously — which means keeping your account data secure, being clear about how long we hold records, and giving you a direct path to request changes or corrections. Here is how each area works.

Data Retention

We keep account records for as long as required by applicable regulations in your region. When your account is closed, we retain only what the rules require and delete the rest.

Account Security

Your account is protected by password authentication and OTP verification on login and withdrawal requests. Never share your login or OTP with anyone, including support staff.

Wallet Verification

Withdrawals to JazzCash, Easypaisa, or Raast require the wallet name to match your registered account name. This step protects your funds and keeps the process compliant.

Requesting Changes

To update personal details — name, phone number, or linked wallet — contact support with identity documentation. Changes are reviewed and confirmed in writing before they take effect.

REACH OUR TEAM

How to Contact Us About These Terms

If any clause in these terms is unclear, or you need to raise a dispute about your account, our support team is the correct first step. You can reach us through the channels below. For payment-related queries — including a JazzCash or Easypaisa deposit that has not reflected, or a Raast withdrawal that is pending verification — use live chat for the quickest resolution.

Team online

Live Chat

Open the chat widget from any page on the site. Describe your query, share your account reference, and our team will pick it up directly.

Email Support

Send your question along with your registered account email and the relevant transaction ID. We respond to terms-related queries through the same address.

Account Help Centre

The Help Centre in your account dashboard covers common terms queries — account suspension reasons, withdrawal holds, and wallet verification steps — with written answers.

Your Questions on These Terms, Answered

These are the questions we hear most often about how the terms apply to accounts, payments, and account actions. If your question is not here, live chat is the fastest way to get a direct answer.

Access and account eligibility depend on local law and the region you are in. These terms apply to all accounts, but availability is limited to regions where local law permits it.

We can suspend or close accounts that breach these terms — for example, duplicate registrations, inaccurate identity documents, or activity that violates our fair use conditions. We aim to notify you where possible.

If your account is suspended pending a review, we freeze activity but do not forfeit your balance during that period. Resolved cases result in withdrawal access being restored or a formal closure process.

Contact support immediately via live chat, share the transaction ID and the wallet used — JazzCash, Easypaisa, or Raast — and our team will open a review. Keep a screenshot of the wallet transfer as evidence.

You can request account closure and data deletion through support. We will delete what we are not required to retain by regulation and confirm in writing what records we must keep and for how long.

We update these terms when required. A notice is posted on this page with the revision date. Continuing to use your account after a published update means you accept the revised terms.

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