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How 1xgames Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account, process payments through JazzCash, Easypaisa or Raast, and keep your details secure.

Account data protectedJazzCash & Easypaisa payment data handled securelyYour rights, clearly statedNo third-party data salesContact us to request changes

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PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review, correct or delete data held on your account, you can reach our support team directly. We aim to respond to all data-related requests within a reasonable timeframe. For payment-related queries — for example, confirming which Easypaisa or Raast transaction records are held — our team can pull account-specific details on request.

Email Support Send your data request or privacy question to our support email. Include your registered account ID so we can locate your records without delay.

Live Chat Open the chat widget from your account dashboard. Our agents can confirm what data is held and escalate deletion or correction requests on your behalf.

Account Settings Log in, go to Account Settings, and manage your marketing preferences directly. Opting out of communications takes effect on your next session.

DATA HANDLING PRACTICE

How We Protect and Manage Your Information

Your account data is encrypted in transit and at rest. We apply access controls so only the teams that need your information — payment processing, account verification, fraud prevention — can see it. Here is how we handle the areas that matter most to you.

Cookies and Session Data We use session cookies to keep you logged in and analytics cookies to understand how pages load on your device. You can manage cookie preferences in your browser settings at any time.

Payment Data Security JazzCash, Easypaisa and Raast transactions are processed over encrypted connections. We store only the reference number and amount — never your wallet PIN or full card details.

Account Access and OTP Every login triggers an OTP to your registered mobile number. If you receive an OTP you did not request, contact support immediately and we will lock the session.

Data Retention and Deletion We keep account data for as long as your account is active and for the period required by applicable financial rules. Once that period ends, data is deleted or anonymised on a rolling basis.

What Data We Collect and Why

1xgames Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect information you give us directly — your name, contact details and account credentials when you register. When you fund your account via JazzCash, Easypaisa or Raast, your transaction reference and wallet identifier are logged to confirm the payment and match it to your account.

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We do not store your full JazzCash or Easypaisa PIN at any point. Device data — browser type, IP address, session timestamps — is collected automatically to protect your account from unauthorised access and to ensure the platform loads correctly on your mobile. We may share
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data with payment processors and identity-verification services strictly to fulfil your account request. We do not sell your personal data to advertisers or unrelated third parties. Retention periods depend on the type of data: transaction records are kept as long as required for financial compliance, while
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marketing preferences are removed when you opt out. Access to this platform and the protections under this policy depend on local law and are available where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy Rights

These are the questions we hear most often about how we handle personal data. If your question is not here, reach out via live chat or email and we will get back to you directly.

We collect your name, mobile number, email address and account credentials. If you deposit via JazzCash or Easypaisa, the wallet transaction reference is also logged to confirm your payment.

Yes. Contact us via live chat or email with your account ID and a deletion request. We will process it subject to any retention requirements under applicable financial or legal rules.

Only with payment processors like the networks behind JazzCash, Easypaisa and Raast, and with identity-verification services. We do not sell your data to advertisers or unrelated companies.

We store only the transaction reference number and the amount. Your wallet PIN and full account credentials are never recorded on our side at any stage of the payment flow.

Go to Account Settings after logging in and update your communication preferences. You can also reply to any marketing email with an opt-out request and it takes effect immediately.

Transactional and financial records are retained for the period required under applicable rules, then deleted or anonymised. Non-financial profile data is removed once the account closure is confirmed.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 1xgames Handles Your Personal Information

Reach Us About Your Data

How We Protect and Manage Your Information

Common Questions About Your Privacy Rights

01 What personal data does 1xgames collect when I register?

02 Can I ask you to delete my account data?

03 Do you share my data with third parties?

04 How are my JazzCash or Raast payment details stored?

05 How do I opt out of marketing communications?

06 What happens to my data if I close my account?

Privacy Policy

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